![]() ![]() ![]() I TOLD HIM I WILL BRING THE *** AFTER RETURNING FROM FAMILY VAC. Open a complaint with the BBB.įIRST TIME CUISTOMER WENT TO GREASE MONKEY ********** AVE ********* ** FOR OIL CHANGE, MANAGER AT THAT TIME CHANGED MY OIL, 9/17/22 LEFT *** DROVE FINE NO ISSUES AS USUALL HAVE NEVER HAD *** PROBLEMS OUTSIDE OF GENERAL MAINTENANCE, DEC 16 THE LOW OIL PRESSURE LIGHT POPPED ON I IMMEDATELLY CONTACTED GREASE MONKEY SPOKE WITH QUAY, I EXPLAIND THE ISSUE ASKED IF THERE IS A PROBLEM AND IS MY VEHICLE SAFE TO DRIVE HE LOOKED ME UP IN THE SYSTEM SAID I WILL BE DUE FOR A NEW OIL CHANGE IN A WEEK, AND THAT HE SEES I WAS JUST THERE ON 9/17/22 YOU GOT REGULAR OIL I SAID NOT MY *** TAKES SEMI SENTHETCH LIKE I TOLD THE MANGAGER THAT CHANGED MY OIL IS NO LONGER HERE. He says the District Manager will call me but he is not allowed to give out the name or number of this individual. I ask for someone who can deal with this. He has multiple excuses and claims red rag residue got on the transmission during the oil change. 5/22/23: ***** claims they have cameras in all the bays and they didnt do it. Transmission needs to be completely replaced. 5/22/23: The Garage has found only 1 quart of transmission fluid & the car needs 4. I dont trust or believe they have been honest with me at this point & decide to have The Garage drain remaining fluid to check at my own expense. 5/17/23: Call ***** at Grease *************************** says they wouldnt have touched the transmission but would like me to bring it in so he can personally look at it. Confirm Grease Monkey has put the wrong oil in my. Believe the transmission was drained in error. Car has multiple transmission failures Error codes recorded at a mileage shortly after Grease Monkeys service. The Garage calls to inform me of red rag residue on transmission plug. 5/15/23: Take to an authorized *** repair center, The Garage, for evaluation. Call at 3pm and am told that **** will deal with it Monday. Question if they put the right oil in my car. Car continued to jerk and lose acceleration and power. A few hours later, drove the car & immediately had a hard jerk going from reverse to drive. I feel like ** took advantage of me as an 18 year old female not knowing any better and they talked me into getting an oil changed that wasn't needed and ruined the car by negligently adding too much oil causing damage to the engine.ĥ/12/23: Took my car into Grease Monkey for an oil change. I called ** and the manager ***** assured me that they did everything correct and weren't to blame. They said that this caused the motor to seize. ****** Tire determined that there were 1.5-2 quarts over. I had the car towed to ****** Tire off of 156th and Maple in *****. I felt unsafe driving the car and parked it. Soon after them adding more oil I was driving home and noticed that the car wouldn't accelerate over 35 mph. After leaving there the car still wasn't running right and still making the new noise. ![]() They then told me that I didn't have any oil in the car so they proceeded to add more oil. The guy told me that I would need to get a second opinion from another mechanic that they were the cause of her car not running right. I drove it back to the ** and was very upset that my car wasn't running right after they changed the oil. When I proceeded to drive the car it started to make a really loud noise different than the noise from before. A few weeks after the oil change done by ** I noticed a lot of oil leaked onto the ground under her car. The only thing wrong with her car was that I needed to replace the ball joints and struts. Prior to getting my oil changed the car wasn't leaking or burning oil and there was nothing wrong with the engine. I felt pressured by the people at Grease Monkey but told them to change the oil. I told them many times but they insisted that I needed an oil change. I told the guy(s) many times that I had a recent oil change so I didn't think that the car need an oil change. The mechanics told me that I needed an oil change. I took my 2013 **** Escape to Grease Monkey (**) off 90th in ***** ******** on 4/19 because I noticed a noise so wanted ** to check out her car. ![]()
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